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Termes et conditions

Your contract for a short term holiday rental is between Au Pied d’Hauto (referred to as “us”, “we” or “our”) and the person making the booking and all members of the holiday party (referred to as “you” or “your”). The terms and condition of the booking detailed here form the basis of your contract with us, so please read them

As the property is located in France, it is agreed that the laws of France will govern our contract with you (the “Contract”). If any individual term or clause stated in these terms and conditions held to be invalid, impermissible or unenforceable permissible by law, the remaining terms shall be unaffected and shall remain valid.

1.The Booking

All bookings made through the online booking system or directly with us via telephone or email are provisional until confirmed in writing by us and will be subject to these terms and conditions. We will issue our written confirmation of the booking on receipt and acceptance of the initial deposit by us. Please note that the
initial deposit is non-refundable if you cancel your booking. Please see Section 3 for more details.

Your booking is made as a consumer for the purposes of a holiday and you acknowledge that no liability can be accepted for any business losses howsoever suffered or incurred by you. You should carefully check the details of our written confirmation/booking form and inform us immediately of any errors or omissions.

We reserve the right to refuse any booking prior to the issue of our written confirmation. If this should happen we will promptly refund any money you have paid to us.

2. Paying for your booking

You are required to make payment for the balance of the rental at least eight weeks (56 days) prior to the arrival date as set out in our written confirmation (unless agreed otherwise by us). If you fail to make a payment due to us in full, and on time, we will treat your booking as cancelled by you.

If you paid the initial deposit by credit or debit card, you authorise us to use the details of the same credit or debit card to settle the balance of the rental. We will only act on this authority if you have not contacted us prior to the balance due date to arrange alternative payment of the balance.

If for any reason we are unable to take payment of the balance by the due date and you are unable to promptly rearrange payment (or we cannot get hold of you to arrange for payment to be made) we will be entitled to treat that as your intention to cancel the booking. If your booking is made less than 8 weeks (56 days) prior to the arrival date then your booking will only be confirmed and our contract will only come into force once we have received and acknowledged payment in full for the booking.

No entry to our properties will be allowed without payment having been received in full by us beforehand.

Your credit/debit card will be pre-authorised for a damage deposit for the duration of your booking. This will be to the amount of €250. The damage deposit is taken for the sole purpose of insuring the possessions, fixtures, furniture and fittings against damage, breakages or theft during your stay at the property. The amount is only pre-authorised and no money changes hands, unless loss or damage occurs. All details are encrypted and held securely on our online reservation system.

You will be informed upon the day of check-out should there be any deductions in accordance with the standard terms of the contract and the additional conditions after we have inspected the property.

The following are included in your booking unless agreed otherwise:

  • Linen & Towels
  • End of stay cleaning
  • All electricity, heating and water bills

NOTE: In-resort tourist tax (charged at 5% of the per person per night rate capped at €4.20, per adult (18+) per night by the town hall is not included in the booking price and is to be paid separately on arrival.

3. If you cancel or amend your booking

If you need to cancel or amend your booking you must contact us via telephone or email using the details shown on your booking form as soon as possible.

Any requested amendments to your booking cannot be guaranteed and are subject to our discretion and an administration fee.

We reserve the right to treat any property or date change after receipt of your deposit as a cancellation and new booking. You will be required to confirm your cancellation in writing or email to the addresses shown on our written confirmation. A cancellation will only take effect once we have received and acknowledged written confirmation from you.

If you cancel your booking more than 8 weeks (56 days) prior to the arrival date, we will retain the initial deposit and the booking will be terminated. Should we be able to secure an alternative booking for the property (for the same dates), we may (depending on circumstance of the cancellation) be able to offer you a refund of the initial deposit paid minus an administration fee (€75) and any other costs incurred by us. (These other costs can include such things as reducing the price of the week in order to increase the chance of securing a re-booking).

If you cancel your booking less than 8 weeks (56 days) prior to your arrival date, we reserve the right to retain your initial deposit and balance payment. Should we be able to secure an alternative booking for the property (for the same dates), we may (depending on circumstance of the cancellation) be able to offer you a refund of the initial deposit and final balance paid minus an administration fee (€75) and any other costs incurred by us. (These other costs can include such things as reducing the price of the week in order to increase the chance of securing a rebooking). If the final balance has not been paid at the time of cancellation (less than 8 weeks prior to the arrival date), the initial deposit will be retained and the booking cancelled. If a refund can be offered, it will be made within 30 days from start date of your original booking.

4. If we cancel or amend your booking

We would not expect to have to make any changes to your booking, but sometimes problems occur and we do have to make alterations or, very occasionally cancel bookings. If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your booking and, if it is necessary to cancel your booking, we will offer a full refund of any monies paid. No other compensation will be offered. (Please also see Section 8 Our Liability below)

5. Your accommodation

You can arrive at your accommodation from 4pm on the day of arrival of your holiday and you must vacate the property by 10am on the departure date. This allows adequate time for the property to be prepared for the next guests. You will you be charged a ‘Late Check-out Fee’ if the property is not vacated by this time.

If your arrival will be delayed, you ask that you contact us via the details on your booking form with an updated arrival time. If you fail to arrive by midday on the day after the Arrival Date, and you do not advise us of your anticipated late arrival, we may treat the booking as having been cancelled by you.

WIFI is provided for you during your stay. Due to our mountain location, the WIFI may on occasion be affected and we will not be liable for slow connection speeds or for ant interruptions to or failure of the service. You agree to reasonable and lawful usage of this service.

6. Your Obligations

You agree to comply with the regulations set out in the property welcome manual and any other regulations reasonably made from time to time and ensure that they are observed by all members of your party.

There is a strict NO SMOKING policy in the property for Healthand Safety reasons.

PETS are NOT ALLOWED in the property.

You must ensure that the property is locked and secure during your stay when not occupied by you.

You agree to keep and leave the property and the furnishings/ electrical items, kitchen equipment and appliances, crockery and glasses clean and in good condition.

Upon your departure, we ask that all bed linen is removed from the beds and placed on the floor of the laundry room along with all of the towels. All bins including the recycling bins should be emptied. The dishwasher should be emptied and kitchen appliances left clean.

LOST KEYS WILL BE CHARGED AT €150 per key. We ask that you use the key box outside the property to store the keys when you are away from the priority to minimise the risk of loss. You agree not to cause any damage to the walls, doors or windows of the property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties. You agree to take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property, except where the damage or loss is caused by our negligence.

Each member of your party should be covered by comprehensive travel insurance (including cancellation, flight delays, loss, damage to and theft of baggage and other property) and health insurance (including evacuation and repatriation coverage).

You agree to allow us or any representative of ours access at any reasonable time during your stay for the purpose of essential repairs.

7. Complaints

Every effort has been made to ensure that you have an enjoyable holiday. If however, you have any cause for complaint it is important that you contact as soon as possible so that we can do our best to resolve it quickly. It is often very difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified. Discussion of any criticisms with us whilst you are in the property will enable shortcomings to be addressed straightaway.

We are not responsible for any changes that are out of our control regarding the immediate areas surrounding any of the rental properties (including but not limited to renovations, building works, road works, landscaping, gardening, changes to views etc.) and any inconvenience caused by this. The property photographs on the site and any other platforms (such as those of AirBnB,, Google/ Google maps etc.) are non contractual and we will not be held accountable for any interior or exterior changes to the properties or immediate surrounding areas. This includes renovations, building works, road works, landscaping, changes to views etc.).

If any complaint cannot be resolved during your holiday, you must write to us with full details within 28 days of the end of it.

If you are a resident of the EU, you have the option to use the EU’s Online Dispute Resolution platform to help you find a solution.

8. Our Liability

We do not accept any liability wheresoever or howsoever arising, or pay compensation for:

a) Any event which we could not foresee or avoid, amounting to Force Majeure (Force Majeure meaning war, political unrest, weather, strikes, acts of God, epidemics, pandemics, riots, civil strife, industrial disputes, terrorist activity, natural or technical disasters, nuclear war, restrictions on utilities etc.)

b) Any cancellation, loss, delay or costs wheresoever or howsoever arising or connected with (b.1) adverse weather or traffic conditions, avalanche, mud slips, slides and snow conditions and the effect any of these may have on travel arrangements, accommodation and activities; (b.2) limitations imposed by resort authorities (including utilities), ski-lifts, pistes, ski schools or ski hire operators; (b.3) the closure of local businesses such as restaurants, bars and shops; (b.4) travel arrangements made by the group or on behalf of the group (including transport cancellation or delays).

c) Any personal injury or death wheresoever or howsoever arising caused to any visitor and/or any member of the group for their duration of stay. This is not intended to exclude any statutory rights the group and/or visitor may have.

9. Data Privacy

We collect your personal data via our booking system in order to effectively manage the booking process and details of your stay. We will use your data to allow communications with you in respect of your holiday. We do not share your data with any third parties. We will not send you any marketing information without your consent, and you can unsubscribe from any marketing mails directly at any time, or by contacting us at For tax and administrative purposes, your data will be stored by us for 7 years from the date of your last booking, after which time it will be deleted.

10. Law

The contract between you and us is governed by the laws of France and the European Union and we both agree that any dispute, matter or other issue which arises between us will be dealt with by the Tribunal of Thonon-Le-Bain, 10 Rue de l’Hôtel Dieu, 74200 Thonon les Bains Cedex, France.

Au Pied d’Hauto reserves the right to amend the stated terms and conditions as deemed necessary.